FAQs

Orders

Orders are accepted via our on-line shop or email via our Website 24 hrs a day. Once you have placed your order you will receive an email confirmation confirming your order.

EU & International orders

We accept orders worldwide. Customers based in the EU are required to select their country at checkout for shipping costs. International customers, please contact us: sales@icecreamtoysandbooks.com before placing an order to enable us to calculate the correct postage costs. Please include your list of products, your full address and telephone number. We will then email you with a quote for shipping. If you are happy to proceed you will receive a PayPal request for payment of your order.

Delivery

Orders are weight based, small or light orders will be sent via My Hermes courier 3 - 5 day delivery and larger heavier items will be sent via Parcel Force courier 2-3 day service.
Next working day delivery is an available option for UK mainland customers only. Orders for next working day delivery must be placed before 12 noon - orders placed after 12 noon will be posted the next working day.

Opening times

We are open Monday to Saturday 11:00am - 6:00pm and Sunday 11:00am - 5:00pm.

Payments

We accept PayPal, all major credit cards. You do not need to have a PayPal account to use PayPal.
You will be re-directed through to the secured payment gateway to your selected payment option.

Security

Online payments are via SSL / 128-bit secured encryption. We do use cookies to track your behaviour on our site to assist us in tailoring your visit. You can disable cookies in your browser but then some Website functions may be unavailable to you. We do not send random marketing email or spam.

Gift Vouchers

Gift vouchers are only good for a single transaction; any remaining amount is not exchangeable for cash or another voucher and will be automatically forfeited.

Any additional cost exceeding the value of this voucher will be paid by the redeemer.

Gift vouchers will be considered null and void without the Expiry Date and other authentication signs or if tampered.

Gift vouchers will not be replaced when lost, damaged or stolen.

Gift vouchers are valid on-line only at (Icecreamtoysandbooks.com).

In the event of any dispute, the decision (Ice Cream Toys and Books Ltd) is final.

(Ice Cream Toys and Books Ltd) reserves the right to amend these terms and conditions without prior notice.


Loyalty Points

Get 1 ICTB loyalty point for every £1.00 spent on-line.
Each loyalty point is worth £0.05p each, earn as you shop with us!
You will be required to create an account on the Ice Cream Toys and Books Website in order to collect points.
Collectors must be registered with Ice Cream Toys and Books to be able to redeem points.
Points are collectable and redeemable on-line only.

Returns / Refunds

In the very rare event that you are not satisfied with your purchase you may return your goods within 14 working days after the day of delivery at your own cost.

We do not refund shipping costs on returns and exchanges unless there was a processing error on our behalf. Please specify the reason for the return to our customer service and obtain authorization for the return before returning. Once we are in receipt of the goods in its original packaging and condition, a full refund or exchange will be offered. When returning goods back to us we kindly suggest that you use a delivery option with proof of delivery or signature, as we cannot be held responsible for returned goods that fail to reach us. The purchaser and not the recipient of the goods must exercise these rights.

Your statutory rights are not affected.

Return address: Ice Cream Toys and Books Ltd Market Hall, Unit 17 Wood Green Shopping City, London N22 6YE.

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