Q & A

Q. How will my order be delivered?

A. Your order will be dispatched by either Parcel Force or Royal Mail.

Q. How long will it take for my goods to be delivered?

A. All orders are dispatched within 2 working days. Depending on the service used delivery is normally within 2-4 working days.

Q. Can I pre-order?

A. Yes. We offer a few items on our website that are on Pre-order. Pre-order allows you to order an item to guarantee that you receive your product before the stock becomes available for general sale; you have a better chance of actually getting an item if you pre-order it now.

The item, along with the rest of the order will be processed once the stock becomes available, the date shown on the website is a guide, however, we endeavour to process your order ready for delivery to you either on the date shown or shortly afterwards.

Q. I need my item/s delivered the next day, can I pay for a next day delivery service?

A. Yes, you can have guaranteed next working day delivery providing that you have placed your order by 12 noon. Orders placed after 12 noon will be posted the next working day.

Please ensure that you have selected the next day delivery option when placing your order.

Q. What happens if I'm not home when my delivery arrives?

A. The courier will post a card through your door asking you to contact them to re-arrange delivery or for you to collect your goods from a neighbour who has signed for them. If Royal Mail or Parcel Force have left a card, they will ask you to collect the item from your local sorting office.

Q. What are your opening times?

A. We are open 24 hours online. We are ONLINE ONLY.

Q. What if there is a problem with my order?

A. Your order should always arrive in excellent condition. If there is a problem please contact us via email at sales@icecreamtoysandbooks.com

Q. How can I contact Ice Cream Toys and Books?

A. You can email us: sales@icecreamtoysandbooks.com or info@icecreamtoysandbooks.co.uk. 

Q. Do you wholesale your products?

A. YES, we do offer wholesale. You can apply as a trade customer by opening a trade account. Minimum order value of £200.00 will apply. Delivery charge will apply to wholesale orders below £250.00.


Orders are accepted via our online shop or email via our Website 24 hrs a day. Once you have placed your order you will receive an email confirmation confirming your order. Please note that if you have a Hotmail email address you may need to check your spam or junk folder.

International orders

We accept orders worldwide. If your country is not listed in the shipping drop-down menu, please contact us: sales@icecreamtoysandbooks.com before placing an order to enable us to calculate the correct postage costs.


Orders are weight based, small or light orders will be sent via Royal Mail 1st Class recorded delivery. Larger heavier items will be sent via Parcel Force 2-3 day service.

Next working day delivery is also an available option for UK customers only.

Payments We accept

PayPal and all major credit cards. You do not need to have a PayPal account to use PayPal.

You will be re-directed through to the secured payment gateway to your selected payment option.


Online payments are via SSL / 128-bit secured encryption. We do use cookies to track your behaviour on our site to assist us in tailoring your visit. You can disable cookies in your browser but then some Website functions may be unavailable to you. We do not send random marketing email or spam.