Shipping & Returns

EU & International orders

We accept orders worldwide. Customers based in the EU are required to select their country at checkout to calculate shipping costs. All orders a sent using a tracked and signed for service.

International customers, if your country is not listed in the shipping menu please contact us: sales@icecreamtoysandbooks.com before placing an order to enable us to calculate the correct postage costs. Please include your list of products, your full address and telephone number. We will then email you with a quote for shipping. If you are happy to proceed you will receive an invoice with a PayPal request for payment of your order. 

Kindly note that the recipient is liable for duty or customs charges on items shipped.

UK Delivery

Orders are weight based, small or light orders will be sent via Royal Mail 3 - 5 day delivery and larger heavier items will be sent via Parcel Force courier 2-3 day service.

Next working day delivery is an available option for UK mainland customers only. Orders for next working day delivery must be placed before 12 noon - orders placed after 12 noon will be posted the next working day.


Returns / Refunds

In the very rare event that you are not satisfied with your purchase, you may return your goods within 14 working days after the day of delivery at your own cost.

We do not refund shipping costs on returns and exchanges unless there was a processing error on our behalf. Please specify the reason for the return to our customer service and obtain authorization for the return before returning. Once we are in receipt of the goods in its original packaging and condition, a full refund or exchange will be offered. When returning goods back to us we kindly suggest that you use a delivery option with proof of delivery or signature, as we cannot be held responsible for returned goods that fail to reach us. The purchaser and not the recipient of the goods must exercise these rights.

Your statutory rights are not affected.

Return address: Ice Cream Toys and Books Ltd Unit 12 49/51 Station Rd, London E4 7DA

The following terms and conditions apply to purchases made from Ice Cream Toys & Books Ltd using our website and paying by credit/debit card. These Terms and Conditions do not affect your statutory rights as a consumer.

Definitions
References to us, we, and the Seller means Ice Cream Toys & Books Ltd. References to you and the Buyer means the person or body purchasing the goods. References to goods mean any item, article or thing including downloadable items supplied by us to you. Working days excludes Saturdays, Sundays and Public Holidays.

Payment
Payment for goods must be made before goods are despatched.

Orders
Upon you placing an order and confirmation by us we are contracted to supply the goods ordered, Orders are only deemed as accepted once goods have been dispatched, confirmation that we have received your order does not mean we have accepted your order. Â However we reserve the right to supply, where possible, substitute goods of a similar or better quality at no extra cost. If the substitute products are not suitable then you may return them to us at our expense. We will either refund the cost of the goods or supply alternative goods at your request.

Pricing
Prices are shown inclusive of VAT at the current rate. Postage & Packing Costs are usually applied at the checkout. Delivery Any time or date stated by us for the delivery of the goods is given as a forecast in the light of prevailing conditions and is given and intended as an estimate only. In the event that by any circumstance or reason beyond our reasonable control we are unable to supply any goods within a reasonable period after the estimated date of delivery, the Seller and the Buyer shall be entitled to cancel or withdraw from the contract, but the Seller shall not be liable for any damage or loss whatsoever arising directly or indirectly out of such cancellation or withdrawal or out of any non-delivery of goods.

Receipt of Goods
Immediately upon receipt of your goods, you should check the condition of the package received, if it is obviously badly damaged such that you might expect the contents to be damaged or items missing, you should reject the package and have it returned to sender but please ensure that the return to address is clearly visible on the package. If you accept the package and subsequently find that goods have been damaged in transit, you should inform us immediately and return the damaged goods. We will either give you a full refund (including postage) or replace the damaged products as you wish. Order Cancellation (pre-despatch) If, prior to dispatch of ordered goods, you decide to cancel your order, you must inform us as soon as possible by e-mail or telephone. The cancellation will only be effective once it has been confirmed in writing or e-mail by us. If, after the goods have been despatched, you decide to cancel your order, the conditions applying to Order Cancellation (post-despatch) shall apply.

Ownership of Goods
Legal ownership of the goods shall remain with us until full payment for the goods has been received. We reserve the right to refuse to accept orders from buyers who have not paid for goods received.

Order Cancellation (post-despatch)
You have the right to cancel your order within 7 working days (cooling off period) of receipt of the goods. We will refund the cost of the goods within 30 days. To cancel an order within the cooling off period you must inform us in writing including e-mail. The effective date of cancellation is the date on which the written communication was sent. Notice of cancellation can be sent by post or by hand to;

Ice Cream Toys & Books Ltd  Unit 12 49/51 Station Rd, London E4 7DA or by e-mail to; sales@icecreamtoysandbooks.com

After exercising your right to cancel your order within the cooling off period, the ownership of the goods reverts to us and you are under obligation to take reasonable care of any goods that have been supplied, such that the goods can be sold as new again. Upon cancellation, you must return the goods to us in an as-new condition complete with original packing's and literature (manuals etc). You will be responsible for the cost of returning the goods, except where substitute goods have been supplied or where the goods are defective, in which case the cost will be borne by us. If you fail to return the goods within a reasonable time we will arrange for direct recovery of the goods at your expense (note; this will normally be more expensive than your returning the goods). In this case, we will inform you within 21 days as to when we are going to collect the goods.



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